Tickets

Tickets live under an event. Create the event first, then add one or more ticket types to it:

1. Create the event. Go to Events, tap New event, and fill in the name, date, and venue.
2. Add ticket types. Open the event and go to Ticket types. Each type has a name (e.g. “General Admission,” “VIP”), a price, and an optional capacity.
3. Publish. Once the event is published, buyers can purchase from its public ticket page and pay by card or bank — the funds route to your organization's connected account.

A ticket is different from a registration: registrations enroll a participant for a season (with documents, waivers, and often a payment plan), while a ticket is a simple paid admission to a single event.

You control when tickets are on sale and how many can be sold:

• Sales window. Set when the event's tickets go on sale and when sales close — the window applies to the whole event. Before it opens or after it closes, buyers see tickets as unavailable.
• Capacity. Set a limit per ticket type. Once it sells out, the option closes automatically so you never oversell.

Leave capacity blank for unlimited sales.

Create discount codes for an event from its Discount codes section — a percentage or fixed amount off, with an optional usage limit. Buyers enter the code at checkout and the discount applies before payment.

A 100%-off code makes a ticket free for that buyer — checkout skips payment entirely and issues the ticket. Useful for staff, coaches, or sponsors.

Need to give someone a ticket without a purchase? Use Issue comp on the event. Enter the recipient's name and email and Team Scout creates a real ticket — with the same QR code and confirmation email a paid buyer gets — at no charge.

Handing out paper tickets? Leave the email blank, then use Open ticket on the comp's row in Orders and print the page. The code never changes, so a printed ticket scans at the door the same as one on a phone.

Comped tickets count against capacity and appear in the event's orders alongside paid ones, so your headcount stays accurate.

Free tickets are free. Tickets up to $10 carry a $1 service fee. Tickets over $10 carry $1 plus 4% of the amount above $10. The fee covers the QR tickets, the in-app scanner, receipts and emails, the gate reader and refunds. Every card payment also carries the card company's processing cost. You choose how those appear to a buyer under Settings → Payments → How ticket prices are shown to buyers. There are three options, shown here for an $8 adult ticket bought online:

• Price, ticket fee and card processing. Ticket $8.00, ticket fee $1.00, card processing $0.58, total $9.58.
• Price and one service fee. Ticket $8.00, service fee $1.58, total $9.58. The ticket fee and card processing are added together and named once.
• Ticket fee inside the price. Ticket $9.00, card processing $0.58, total $9.58.

The choice applies everywhere at once — your website's ticket pages, the buy page, the Door screen, the card reader, the printed poster and the emailed receipt — so a buyer sees the same number at the gate that they saw online.

Nothing about the money changes. Under all three the buyer is charged the same total, your organization receives the same amount, and Team Scout receives the same fee. Only the labels move.

On event day, open the event's Door screen to admit guests:

1. Scan the QR code on the guest's ticket (on their phone or printed). Each order has one QR code — a family of four shows one code, and you admit the whole party in one scan.
2. Admissions are counted down. On the Door screen you choose how many of the order's admissions to use at each scan, so a group can arrive in waves on the same code. The phone app's Gate scanner admits one person per scan, so scan the same code again for each person walking in. Once every admission is used, the screen shows the ticket was already redeemed.
3. Season passes count per game. A pass is one code good at every game it covers, and each game starts with the full count again. A family pass covers the number of people on the pass at each game, and they do not have to walk in together: the volunteer counts in whoever is there, and the rest scan the same code when they arrive. A single-game family ticket is different: it is one scan for the whole group, so come through together.

Keep the Door screen open on any device at the entrance — multiple volunteers can check in at once.

Your gate crew doesn't need admin access. Under Tickets, open Gate attendants and add members by name — they can open the Door screen for any of your ticketed events and nothing else in your admin workspace. On a phone, the same scanner is in the Team Scout app: open your profile, then Settings, and tap Gate scanner.

The event's Orders view lists every purchase — buyer, ticket type, quantity, amount, and status — so you can see sales and revenue at a glance.

To refund a buyer, open their order and choose Refund. The money goes back to their original payment method, and the ticket's QR code is voided so it can no longer be used at the door.

Buying is quick: you verify your phone with a 6-digit code (that creates your free Team Scout account — no password to remember), and you get a confirmation email with a link to your ticket and its QR code. The link works anytime without logging in. Show the QR code at the door (on your phone or printed) to be checked in.

Paying by bank account? Your ticket confirms once the bank payment clears (a few business days). If you bought close to the event, a card is the fastest way to get your ticket right away.